Online Order Cancellations
In-Stock Cancellations:
In-stock cancellations are subject to a 5% fee, which reflects the payment-processing costs we cannot recover. Alternatively, you may choose to receive full store credit with no fee applied. Once an order has been shipped, it is no longer eligible for a refund.
Pre-Order Cancellations
Pre-order cancellations are subject to a 10% fee, which reflects the payment-processing and allocation costs we cannot recover once a pre-order is placed. We do not allow customers to cancel pre-orders within 7 days of release; after that point, all pre-orders are FINAL SALE.
In-Store Pickup Cancellations.
Once you have been notified that your order is ready for pickup, cancellations are refundable to store credit only. Store credit will be issued via email in the form of a gift card.
Cancellations on Sale Items
All items purchased with a sale discount code are FINAL SALE. No exceptions will be made to this policy.
Order Protect
Order protection is a non-refundable fee. If purchased, we cannot remove it after checkout. If you do not want protection, please ensure it is removed before completing your purchase. Order protection is only refundable for in-store pickup orders. We do not cover packages that have been re-routed to a new delivery location or for pick-up at a post office/carrier location. It does not apply to letter mail singles orders. Please ensure it is removed prior to purchase, as we will not cover these if lost in transit.
TCG Tears and Rips
Occasionally, items may arrive with tears or rips due to how they are shipped directly from Pokémon or other manufacturers. This is not grounds for a refund, store credit, or exchange.
Returns/Exchanges
At this time, we do not accept returns on TCG products. For all other items, unopened products may be returned for store credit only. Shipping costs for returns are the responsibility of the customer.
We gladly accept exchanges on unopened products within 14 days of purchase for in-store purchases. A receipt is required. Items may be exchanged for anything in-store or returned for store credit. If the new item’s value is higher, the customer will pay the difference. If the new item’s value is lower, the difference will be issued as store credit. Refunds are not offered. This policy does not apply to TCG products.
Store Credit
Store credit is issued to your email in the form of a gift card. Store credit is not transferable.
Missing Pieces
If a game you purchased has missing or damaged components, please contact the game’s publisher for replacements. Most publishers will ship replacement pieces free of charge. If you need help finding the correct contact, please reach out to us and we will assist you.
Damaged Products
If you receive a damaged product, email Sales@Elitetcgcards.com as soon as possible ideally within 24 hours of delivery with photos of the damage and packaging. Orders covered by Order Protect must be claimed within 24 hours of delivery. There are no refunds for ripped boxes or tears in wrapping.
Manufacturer defects including damaged cards, printing errors, or missing cards from new sealed boxes or cases are handled through the manufacturer’s replacement program. Contact the manufacturer’s customer service directly (contact information is usually on the packaging), and we will help you find the right contact. This does not limit your legal rights.
Note
All policies are subject to change at any time without notice.